I want to report an error or a problem

Hi I have already contacted you and asked for help. Your response was totally ineffective becasue it just told me how to upload pics. I know how to upload pics, it isnt working, so I dont need a link to videos. I need the platform to work. I have logged on again today and Now I cant even edit my bio. I am incredibly short of time, I am a single mum of a 4 year old and I am spending hours on this platform only for the functionality not to work and then the reponse from your tech team is advice on how it is meant to work. I am well aware of how it is meant to work, how to click on boxes and fill in text. Its that it isnt working that is the problem. please help urgently.

j.woolfe0720181@arts.ac.uk

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