I want to report an error or a problem

Hi,
I would like some help with understanding the image size: on the full screen page, it clearly states that the uploaded image will fill the whole screen, however, when I upload images, there are black borders on each side; the image does not fill the whole screen.
This has changed from previous uploads.
When I asked about this in a previous email, you referred me to the help page. Unfortunately, the help page only states that the ‘The dimensions and the size depend on the image type and how you want the image to appear on your showcase”
I want my images to fill the page. Can you please let me know if this is possible? And if it is possible, how do I go about getting them to fill the page?
Kind regards
Erika

e.trotzig0320171@arts.ac.uk

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