London College of Communication
BA (Hons) Design Management
A service designer skilled in human-centred design, problem-solving, leadership, innovation, global cultures and sustainability - with experience applying 'design thinking' in live projects. The core of great design is empathy, based on deep understanding of customer needs and values. I have gained three years of experience in conducting primary and secondary ethnographic research, use multiple management and service design tools, qualitative and quantitative analysis, empathy mapping, persna
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