This service helps children's hospitals to build supportivehealthcare environments for young patients and their familiesduring their visit to pediatrics emergency in China. This reducesanxiety and uncertainty during visits, and enhances efficiency inaccessing care, transitions, and treatment continuity.
New Journey Map
After the space and room reconfiguration, the service system now prioritizes specific touchpoints during pediatric emergency visits at our partner hospital. This approach is designed to enhance the patient experience, reduce uncertainties and anxieties, and improve the efficiency of access and continuity of care throughout the visit.
The unified care service system will be segmented into various phases, including midterm, short-term, and long-term stages, for its integration into partner hospitals. These phases will be determined based on factors such as priority, practicality, cost-effectiveness, adaptation timelines, and the immediate effect on the patient experience.
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